Withdrawal Request
EU Customers have the right to withdraw from a sales contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, please inform us - The Sunderland Collection - using the form below or via info@sunderland-collection.com.
To meet the withdrawal deadline, please exercise your right of withdrawal before the withdrawal period has expired.
If you withdraw from a sales contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of any duties or taxes, and the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out reimbursement using the same means of payment as you used for the initial transaction. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to you.
You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods.